School Board Hires Communications Firm but No Facilitator, as Members Debate Listening vs. Telling
The Whitefish Bay School Board approved hiring a communications firm experienced in referendum campaign communication at its May 27 meeting — but did not select a community engagement facilitator, despite having described that role as a priority just two weeks earlier.
The board voted to bring on the Donovan Group, a Milwaukee-based firm whose lead partner has run dozens of school referendum campaigns, for referendum-related communication services. The firm works exclusively with public schools and districts on communications planning, surveys, crisis communications, and referendum campaign consulting.
The search for a facilitator to lead community engagement sessions produced no finalist. The split outcome came during a three-hour meeting marked by a recurring disagreement among board members over whether the district is genuinely listening to voters in the wake of the failed April referendum, or preparing to tell them what it has already decided.
"This is not listening, this is telling"
The tension surfaced early, during a discussion of a proposed memorandum of understanding with the Village of Whitefish Bay regarding potential future use of Armory Park — the same village-owned land at the center of the defeated referendum.
Superintendent Dr. Jamie Foeckler explained the MOU would only take effect if the community eventually approved a project, and was intended to put prior verbal understandings in writing. To some board members, formalizing an agreement over Armory Park signaled the district was again heading down the path of the plan voters had just rejected.
Nate Christenson questioned the timing. "Proceeding with the memorandum of understanding now, like before we've gone through the process of garnering community feedback, I am not sure," he said. "I think doing it now is premature."
Board President Kristin Bencik-Boudreau disagreed, framing the document as informative rather than premature. "I think it's good to have that going into these discussions, because I think people can look at it and say, well, this is what if we go through with it, this is what would happen with the village," she said.
Dan Tyk took a middle position, saying the MOU answered a legitimate question — whether the land was even available — while urging restraint. "I also think we have to proceed with caution, right? Like, we haven't heard from the community again," Tyk said.
"I also think we have to proceed with caution, right? Like, we haven't heard from the community again." — Dan Tyk, Whitefish Bay School Board
But Tyk also pushed the board to keep its eye on the decision it ultimately has to make. The board's job, he said, was to settle on a referendum figure it believes represents the best option and can defend to the voters who elected it.
"We know 135 million was too much. We know that," Tyk said, arguing the number "is what drives this entire process" and that the board needed to decide what amount it was willing to bring to constituents.
Christenson returned to the point more pointedly as the conversation expanded to include possible renderings of the Armory Memorial and project visuals. He said he wanted to build on a concern Lynn Raines had raised.
"I thought that we had decided as a board to go through a period of listening," he said. "This is not listening, this is telling, right? Like building up these images, doing this memorandum of understanding. It's not, it's not listening, it's building up tools to tell, which is fine, right?"
"This is not listening, this is telling, right? Like building up these images, doing this memorandum of understanding. It's not, it's not listening, it's building up tools to tell, which is fine, right?" — Nate Christenson, Whitefish Bay School Board
Bencik-Boudreau interjected that "It's communicating me as a board feel is the best option."
Christenson pressed the distinction. "Yeah, but that's different," he said. "My only point is that's different than listening, and if that's what the board wants to do, that's fine. I was just trying to point out and make explicit that it is not listening."
He said he was not necessarily opposed to the approach, but wanted the board to be clear-eyed about it. "If people come to us and say … you didn't listen, you're just trying to tell us what you had already decided — that's okay, if that's what we decide to do," Christenson said. "But I just want to make it very clear that I think that's what this" process was.
A reversal on facilitator and communications
The most consequential action came late in the meeting. Foeckler reported that the district posted requests for proposals on May 14 for two services — community engagement facilitation and communication services — and received two proposals for each. A review committee conducted interviews on May 22.
The committee brought forward a Donovan Group partner as its recommended finalist for the communication services role. For the facilitator role, Foeckler said, the committee "did not have a finalist to bring to the board."
That outcome marked a shift from the board's May 13 meeting, when members had advanced the RFP with the facilitator described as the priority — Raines had called it "essential" — while expressing unease about communications help and the perception of paying someone to "sell" a referendum.
At that meeting, Tyk had asked that the word "marketing" be struck from the proposal, and Woodard had said marketing "will come from other outside groups. That's not our role."
The firm's representative, Brian Nicol, told the board he had been the lead partner on 43 referendum campaigns in Wisconsin over the past four years. He previously spent 17 years in the Howard-Suamico School District near Green Bay, nine of them as communications director.
He described the firm's role as ensuring "every voter is an informed voter."
"We really don't believe referendums fail," he said. "Referendums are just solutions that aren't supported." He added that should the board bring a question forward, the firm would help during what he called "that 70- to 75-day sprint from that board vote to election day."
Asked by Bencik-Boudreau about surveys — an option the board has repeatedly debated and not resolved — he urged caution about the timing.
"I would not be giving good advice if I didn't say surveying in Wisconsin in the summer will absolutely impact your response rates," he said. "I get a little heartburn over that from my own personal experience."
"I would not be giving good advice if I didn't say surveying in Wisconsin in the summer will absolutely impact your response rates. I get a little heartburn over that from my own personal experience." — Brian Nicol, the Donovan Group
He drew on his Howard-Suamico experience to make the case for surveying anyway. "In 2017 in Howard-Suamico, we failed our first operational referendum question," he said, noting the district put a survey in the field three days later and a second one weeks after that.
The first survey, he said, was essentially two questions: how did you vote, and why don't you think it passed. He said it helped the district move "from thinking we knew what we knew to knowing" — testing whether factors like tax impact, the project's location, or an overall dollar amount above $100 million were really what drove the result.
Throughout his remarks, the firm's framing centered on what it takes to pass a referendum — the "70- to 75-day sprint" to election day, ensuring "every voter is an informed voter," and a track record across dozens of Wisconsin campaigns. That emphasis stood in contrast to the listening-first process several board members had said must come before any decision to return to the ballot.
The board approved the Donovan Group for communication services on a motion from Saltzstein, seconded by Raines, with no opposition or abstentions. No facilitator was approved.
The absence of a facilitator left a larger question unresolved: how the board would gather resident feedback before moving toward another ballot question.
A call for systematic feedback
Lynn Raines voiced frustration with that gap, arguing the board still lacked a consistent method for gathering community input.
"There has to be a systematic way of gathering that information that all seven of us have access to," Raines said. "I think that we have to remain very committed to finding a way forward to get feedback from the community around why people voted no and what would people vote yes for."
Bencik-Boudreau cautioned that focus groups alone would not provide a representative picture. "Any focus group we do is a small percent of the population. You will not reach everyone," she said.
"Focus groups and going out in the community is a good way to spread information, but it's not a way to get a really good feel for what the community is feeling."
Brett Christiansen argued the board's near-term job was to listen, but that doing so required first grounding the conversation in facts. "We need to make sure that our communication, the goal of our communication is not to persuade," he said.
"We're not saying we think this is the best right now, and you should do it. We're saying in April we thought it was the best. This is how we arrived at that. Let us now, as a community, take it from there."
He framed the stakes in terms of residents who felt shut out of the first referendum. "There's somewhere between five and 20% of the voting public who just felt left out, and they want to talk about it, and they don't have an opportunity to talk about it," Christiansen said.
"And they're angry, and they're disillusioned with the process, and they feel like we're sitting in an ivory tower making choices and not including them."
"They're angry, and they're disillusioned with the process, and they feel like we're sitting in an ivory tower making choices and not including them." — Brett Christiansen, Whitefish Bay School Board
Timeline and next steps
The board confirmed two community focus groups, scheduled for June 16 and July 14 from 6 to 7:30 p.m. at the middle school. A flyer and postcard alerting residents and inviting them to sign up went to the printer and were expected to arrive in mailboxes within days.
Much of the discussion centered on how to present cost and project information without repeating what several members viewed as mistakes from the first referendum survey.
Christenson argued against attaching specific dollar figures to specific projects, warning it would "compound the question" and make responses harder to interpret. Christiansen countered that residents needed to understand trade-offs — that declining to fund a project now could push costs into the operating budget later, affecting staffing or programming.
A memo from Superintendent Jamie Foeckler laid out three project options for the board to consider, each built around a new middle school and described as a more targeted scope than the defeated proposal.
The options ranged from a $90.2 million net ask to $111.5 million, with safety, fire-protection, and HVAC work added in steps. All three figures are net of more than $17 million the district has already committed from its own capital funds.
The memo asked board members whether that range "accurately captures the spectrum of possibilities" they are willing to consider for a November question.
The board also declined, for now, to send members to set up tables at farmers markets and community events, with Raines, Woodard, and Bencik-Boudreau agreeing the approach would not yield systematic data and might be better suited to a later phase once a referendum question is set. The next planning discussion was scheduled for June 10.
Debt-free milestone
In a separate action, the board approved a resolution to redeem its 2013 general obligation refunding bonds and a 2010 state trust fund loan early, on June 29.
The district's business manager said paying off the debt within the current fiscal year would save just over $20,000 in interest and increase the district's projected state aid by roughly $600,000 next year — reducing the amount it would otherwise need to levy from taxpayers. The district will be debt-free after the payment, and board members paused to applaud the milestone.
What's next
The board is scheduled to resume its facilities planning discussion June 10, with the goal of finalizing materials for the June 16 and July 14 focus groups. Members have not decided whether to commission a formal survey, what dollar range to ultimately put before voters, or whether to return to the ballot in November 2026 or wait until spring 2027.
What the board did decide on May 27: it now has a communications partner with deep referendum-campaign experience, and a still-open question about who, if anyone, will facilitate the listening process several members say must come first.








